Store Policies

 Extreme Temperatures & Content Settling

Each BDivine Naturals product is handcrafted in small batches using thoughtfully selected botanical ingredients. Our body butters are made with naturally temperature-sensitive ingredients, including shea butter and mango butter.

During warmer temperatures, your body butter may soften or melt while in transit. In colder temperatures, it may become firmer or temporarily freeze. These natural changes do not affect the quality or benefits of the product, but melting may alter its original whipped, airy texture.

If your body butter arrives melted, softened, or unusually firm, simply allow it to return to room temperature before use. Natural settling may also occur during transit.

Because weather conditions and carrier handling are outside of our control once a package has shipped, BDivine Naturals cannot guarantee the original whipped texture upon arrival.

Refunds, Returns & Exchanges

Due to the handcrafted and personal-care nature of our products, all sales are final. For sanitary and quality-control purposes, BDivine Naturals does not accept returns or exchanges.

However, we want you to receive exactly what you ordered. If you receive an incorrect item or your order contains an error made by BDivine Naturals, please contact us promptly with your order number and photos of the items received so we can make it right.

If your package arrives visibly damaged, please photograph the product, packaging, and shipping materials immediately and contact us so the issue can be reviewed.

Once your order has shipped, you will receive a tracking number to monitor your package from shipment through delivery. Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive their packages.

Once an order has been transferred to the shipping carrier, circumstances such as carrier delays, packages lost in transit, theft after delivery, or packages marked as delivered but not received may require resolution directly through the applicable carrier. BDivine Naturals will provide available tracking and shipment information when appropriate.

In the event that a chargeback or payment dispute is initiated for an order confirmed as shipped or delivered, BDivine Naturals reserves the right to provide the applicable financial institution or payment processor with relevant order documentation, including tracking and delivery confirmation, order details, customer communications, and applicable store policies.

By completing your purchase, you acknowledge that you have reviewed and agreed to the applicable BDivine Naturals store policies.